Politique de confidentialité

Quel est l’objectif de cette politique de protection des données ?

The purpose of this document is to inform you about the uses we make of customer data we collect in the course of our business and your rights in relation to the use of this data. It supplements the information you receive when you provide us with information when you subscribe to our services. The processing of your data is subject to the regulations on the protection of personal data.

À qui s’adresse cette politique de protection des données ?

The information communicated by means of this document is intended for people who subscribe to our services, their representatives, people who visit our Rops Sales Room or those who consult our website [www.rops-online.be](https://www.rops-online.be) (hereinafter referred to as "Customers" or "You").

Qui traite vos données personnelles ?

s.r.l. ORGANI-VENTES-COMMISSAIRES PRISEURS ASSOCIES established at 5020 Namur, Avenue d'Ecolys 2, box 1, registered with the B.C.E. under the number 0463.749.080, and which operates the Rops Sales Room is the person who processes your data (hereinafter "ORGANI-VENTES" or "We").

Quelles données vous traitons-nous et à quelles fins ?

You will find below a table giving you an overall view of the categories of personal data of our customers that we use, a description of their use and the interest we have in carrying out data processing either which relates to data other than that of our customers as natural persons (for example, data of contact persons with companies that are our customers), or which is not justified by the performance of our legal obligations or the strict performance of contracts with our customers.

Uses of data The categories of data we process

Management of our commercial activity

We use the data for the execution of contracts or requests for contracts, the follow-up of requests for information we receive, invoicing and the keeping of our accounts as well as the management of our clientele (customer database).

If, in the course of our activities, data concerning persons other than the person who concludes the contract are provided to us (for example, a contact person within a company that concludes the contract), we consider that we have a legitimate interest in using the data for the purpose of following up the request addressed to us.    Contact data (surnames, first names, postal and e-mail addresses, telephone numbers, faxes, SMS, e-mails, etc.)

Données relatives aux contrats (organisation des ventes et achats de biens via nos services, production de catalogues, TVA et numéros d’entreprise, historique des ventes/achats, etc.).

Promotion and development of our commercial activity

We use our customers' data to send e-mail communications about our business activities and for marketing our business (aggregated analysis of our data to improve and develop our business - no individual profiling of our customers).

We also use cookies on our website ww.rops-online.be. Read more about the cookies used on our site.

We believe that we have a legitimate interest in promoting our activities to people who have subscribed to our services or expressed an interest in our activities and to better understand the needs of our customers. The use of this data is strictly limited to the evaluation and promotion of our own services.    Contact data (surnames, first names, postal and e-mail addresses, telephone numbers, ...)

Données relatives aux contrats (organisation des ventes et achats de biens via nos services, production de catalogues, ... )

Navigation data on our website (IP address, web pages visited).

Protection of our buildings, property and persons

We use surveillance cameras whose images are kept for 38 days.

We believe that we have a legitimate interest in taking measures to secure our buildings and the property and persons therein.    Video surveillance images

Management of complaints and our litigation

In the event of a complaint, dispute, fraud or infringement, customer data may be used to ensure the management and follow-up of these complaints and our litigation as well as to respond to requests addressed to us by the competent authorities.

We believe that we have a legitimate interest in ensuring this management and follow-up. If data processed in this context relates to criminal convictions and offences, we limit this processing to what is permitted by Belgian law for the management of our own litigation.    Contact data (surnames, first names, postal and e-mail addresses, telephone numbers, date of birth, ...)

Données relatives aux contrats (organisation des ventes et achats de biens via nos services, production de catalogues, ... )

Images de vidéosurveillance

Use of the website IP address, session cookies

Who are the categories of people who are likely to have knowledge of our customers' data?

Our customers' data is used for the management of our business and is not disclosed to third parties beyond what is necessary for this management.

When we use external service providers (e.g. an expert for the valuation of goods or transport companies) your data may be communicated to them. In this case, your data will only be passed on to them for the purpose of carrying out the assignment entrusted to them.

We also use companies for services provided on our behalf for the processing of data ("subcontractors" within the meaning of the Data Protection Regulation) for management, accounting, legal and IT services. These persons may not use this data for their own account and act on our instructions.

Which cookies are used on our website [www.rops-online.be](https://www.rops-online.be)?

We use cookies to ensure the functionality of the site and to measure the site's audience. A cookie is an identifier that is stored on the hardware with which you connect (your PC, smartphone, tablet, ...) and which is communicated by your browser to the site that placed it when you continue browsing or, in some cases, when you later reconnect to the same site.

You can block or delete installed cookies via your browser settings (see also http://www.youronlinechoices.com for more information). However, this blocking may affect navigation on the site and access to certain pages.

Pour votre information, les catégories de cookies que nous utilisons ou qui sont placées par des prestataires tiers lorsque vous visitez notre site sont résumées ci-dessous :

Session cookies (also including authentication, security and personalization cookies).    These cookies are essential for browsing and/or carrying out certain operations on the site. They are essential to give you access to content that is specific to you and whose access is reserved for you (for example, content associated with a user account). They are also used to prevent unauthorised attempts to connect to content that is specific to you and to which access is reserved to you (for example, content associated with a user account) or to memorise your preferences in terms of navigation (choice of language, preferences, etc.).

The use of these cookies is not subject to your prior authorisation and if you block/delete them, navigation on the site may no longer function normally and/or you may no longer be able to access your account and/or the security of your account may be compromised and/or your preferences are not retained.

Cookies d’analyse Ces cookies servent à analyser le trafic d’un site (par exemple le nombre de pages vues, la région du monde d’origine de leurs utilisateurs, le nombre de visites sur le site, ainsi que l’activité des visiteurs sur le site et leur fréquence de retour).

We use a website analysis service, Google Analytics, provided by Google LLC. In order to provide this service, Google uses the cookie identifier and the connecting IP addresses to generate reports on website traffic for us. The IP address makes it possible to determine from which region of the world the connection to the website originates.

You can find more information about cookies in connection with Google Analytics at https://policies.google.com/privacy/partners?hl=fr.

The use of these cookies requires your consent. The refusal of consent or the blocking of these cookies does not affect navigation on the site.

Les données de nos clients sont-elles transférées en dehors de l’Union européenne ?

Our servers that host our customers' data are located on European territory. However, the use of e-mail as a means of communication does not make it possible to exclude the possibility that data may be transferred outside the European territory (certain addresses used by our interlocutors are provided by companies located and operating outside this territory, mainly in the United States, and which are not systematically subject to the same obligations in terms of data protection). However, these communications are limited to what is necessary for the execution of the contracts concluded with our customers. If this address is used by a person who has not entered into a contract with us, we assume that the person who uses or provides us with this contact address consents to this transfer inherent in the use of this address.

Quels sont vos droits ?

La réglementation sur la protection des données vous accorde des droits que nous résumons ci-dessous, mais qui peuvent être soumis à des limitations ou des conditions :

The right to request information about the processing of your data,

The right to request access to your data (obtain a copy),

The right to request the rectification of the data (e.g. if you consider that they are inaccurate or out of date) or their erasure (e.g. because the data are no longer relevant),

The right to object to the processing of your data in certain cases, in particular when the processing involves communications sent for canvassing purposes. For this reason, for each of the uses of your data that fall into this category, you can unsubscribe for the future.

The right to have the processing of your data restricted in certain cases, for example when you dispute its accuracy and we have to carry out a time-consuming verification. In this case the processing of your data may be limited pending verification of the accuracy.

The right to data portability, which allows you to obtain the personal data you have provided us with and to re-use it for other services.

Comment exercer vos droits ou nous contacter

You can contact us regarding the exercise of these rights or for any questions relating to the protection of your data by contacting us :

privacy@rops.be

We may ask you to prove your identity by providing us with documentary evidence before proceeding with your request.

You can also obtain information from the authority that monitors compliance with these regulations (the Data Protection Authority (formerly the Commission de la Protection de la Vie Privée).

The Data Protection Authority is an independent authority that ensures that your personal data is processed as required by law.

You can submit your requests for information or mediation or plainte

In addition, you have recourse to the courts and the Data Protection Authority if you consider that the use of your data does not comply with the regulations or that your rights are not respected.